All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund (cash back or credit) or reshipment for ordered products if:
- you do not receive them within the guaranteed time (10 days not including 1-2 day processing)
- you receive the wrong item
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster)
*You can submit refund requests within 10 days after the guaranteed period for delivery (10 days) has expired. You can do it by sending a message on Contact Us page.